Downloads & Support
Support Center
At EVIK, we believe that support is as important as product quality.
That’s why we’ve created a complete support center that guides you step by step — from product selection and use to maintenance and repair of EVIK cable pulling systems.
Here you will find:
- Product catalogues— All product catalogues with technical specifications and key product benefits.
- User manuals — Detailed, easy-to-follow instructions for the correct and safe use of each tool.
- Data sheets: Specifications, dimensions, materials and compatible accessories.
- Instructional videos — Practical demonstrations, product tips, and best installation practices.
- Frequently Asked Questions (FAQ) — Answers to common questions on product use, maintenance, and compatibility.
- Repair instructions — Step-by-step guidance for EVIK-authorised repairs, including spare parts and partner support information.
Products
Selecting the right fish tape depends on:
- Conduit diameter
- Pulling distance
- Cable path geometry
- Cable weight
For conduits up to Ø23 mm, we recommend nylon or polyester Ø4 mm fish tapes for building installations.
For larger conduits up to Ø63 mm, polyester fish tapes are ideal for heavy loads and tighter bends, while fiberglass rodders are best suited for long, straight runs and guiding applications.
EVIK offers two main types of lubricants:
- General Purpose – thin semi liquid consistency for standard applications
- Heavy Duty – thicker gel for heavy loads and underground installations
Depending on your environment and cable type, specialised lubricants (e.g. for fibre optics, mini or micro cables e.t.c) are also available.
Contact us for guidance on the proper type and quantity for your project.
EVIK offers five main winch models plus custom variants upon request — all based on capstan technology for continuous, unlimited pulling length.
Your selection depends on:
- Type of project (indoor/outdoor)
- Required pulling force & speed
- Whether lifting capability is needed
Examples:
- BI-3000 Li / BI-1800 – electric winches ideal also for indoor use
- BI-1800 T / BI-2000 H – certified for both pulling and lifting
- BI-5000 HS – the fastest winch in the market - ideal option for light pulling such as fiber otpics
- BI-4000 A – all-round balance of power, portability, and full accessories kit
EVIK provides support for all its products throughout their lifetime.
If a discontinued model’s parts are no longer available, our team will recommend the closest compatible alternative to keep your operations running smoothly
Contact EVIK to request the corresponding user manual or alternative technical guide for your discontinued product.
Our team will provide the right instructions for safe operation and maintenance, even for legacy equipment.
Services
Professionals: Please contact your local distributor from whom you purchased the product.
They will guide you through the repair or return procedure.
Distributors: Contact EVIK directly and send the product to our facility along with user information provided by your customer.
Our technical team will get back to you promptly with repair updates.
Orders are processed through our authorised distributor network.
If a specific spare part is not immediately available, your distributor will place the order with EVIK, and it will be fulfilled as quickly as possible.
EVIK provides technical and consulting support throughout every stage of your project — from the design and equipment selection phase to the customisation of solutions that meet your project’s specific requirements.
Our engineering team ensures maximum efficiency and safety, and can also develop customised tools or source specialised equipment when needed.
Fill out the Become a Distributor form on our website, and our team will get in touch with you to discuss the next steps.
Alternatively, you may send us your request by email, and we’ll reach out to you shortly.
EVIK’s after-sales support includes maintenance, repairs, user manuals, and technical documentation, along with expert guidance to ensure optimal use and long-term performance of your tools.
Maintenance & Repairs
Proper maintenance ensures long-lasting performance and safety of your EVIK equipment — a commitment we stand by throughout the product’s lifetime, as fas as specifications and usage guidelines are followed.
In line with our sustainability philosophy and premium service standards, EVIK products are accompanied by QR code on their packaging, providing access to guides for correct use, maintenance, and repair.
In case of wear or repair needs, you can follow our step-by-step guides or video tutorials on “Support Center” which present the main maintenance and repair procedures.
If you wish to have the repair carried out by our technical team, please contact your local distributor, who will guide you through the process or shipment.
Visit Spare Parts & Components to explore available spare parts for maintenance and repairs.
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